Transport

Transport

Please download below an update on school transport arrangements for the autumn term. Transport for Greater Manchester (TfGM) has received £2.25m of funding to be used to organise additional dedicated school transport services for the first half of autumn term, whilst capacity on the public transport network is reduced due to social distancing measures.

The timetables for school which are broadly the same as last year. Shared services which serve multiple schools will continue and this has been agreed with DfE. These timetables show the usual scheduled routes for the school year ahead but do not include any additional services which may be commissioned using the recent funding allocation.

Please see TfGM Back to School Hub where you can get all the most up to date travel information: www.tfgm.com/schools

Sent by TfGM

288 Bus Service Update

14th September 2020

D & G have been unable to re-instate their school journeys on Service 288 as from 07/09/2020.
Therefore they will be operated by Selwyns Coaches from the afternoon of Monday 07/09/2020 and a morning and afternoon trip from Tuesday 08/09/2020.

Destinations will be ‘S288 Altrincham/Loreto Schools Only’ and ‘S288 East Didsbury Schools Only’.

Further details are available on TFGM website: https://tfgm.com/public-transport/schools

288 School Bus Services 7th September 2020

News release - Duplicate bus journeys to support return to school

3rd September 2020

Greater Manchester secures £2m for thousands of extra bus seats to support safe return to school

Bus Timetables

Transport bus services risk assessments

Please find attached details of dedicated schools services in your area effective from September; these services will operate at the capacity noted on the timetables (i.e. there is no requirement for social distancing restrictions)

TfGM Complaints Process

13th January 2020

Operational Bus Planning is using a new complaints system. This will allow TfGM’s Customer Relations Department to log and forward it to the correct departments (including ourselves Operational Bus Planning). The benefit of this is it will leave an audit trail, identify who is dealing with what in which department and will provide a better service for our customers. Often a lot of comments, require an answer from just one department but sometime a comment may require various sections of TfGM to work together to provide an answer as well as contacting third parties; such as Bus Operators, Schools, Local Council Officers and outside agencies. This process ensures that comments are dealt with more effectively and efficiently as well as meeting legal guidelines.

Therefore, going forward please send emails (unless immediate urgent action is required) direct to our Customer Relations Department at customer.relations@tfgm.com – this enables it to be logged, assigned a case number and also be covered by TfGM data protection. Otherwise we will be unable to process it.

Information for 2019/20 - School bus fare increases

6th December 2019

From the start of the 2019/2020 academic year, school bus fares will increase in line with inflation. We would be grateful if you could distribute this information to parents via your usual channels.

The changes:

Fare Type	Old (£)	New (£)
Child Single (IGO)	1.35	1.40
Child Single (no IGO)	1.75	1.80
Child return	2.30	2.40
Child Weekly	7.30	7.40
Adult Single	2.70	2.80

An IGO card costs £10 and lasts until 31^st August after your 16th birthday. The card allows 11-16 year olds to travel using child tickets on buses and trams in Greater Manchester.