13th January 2020

TfGM Complaints Process

Operational Bus Planning is using a new complaints system. This will allow TfGM’s  Customer Relations Department to log and forward it to the correct departments (including ourselves Operational Bus Planning). The benefit of this is it will leave an audit trail, identify who is dealing with what in which department and will provide a better service for our customers. Often a lot of comments, require an answer from just one department but sometime a comment may require various sections of TfGM to work together to provide an answer as well as contacting third parties; such as Bus Operators, Schools, Local Council Officers and outside agencies. This process ensures that comments are dealt with more effectively and efficiently as well as meeting legal guidelines.

Therefore, going forward please send emails (unless immediate urgent action is required) direct to our Customer Relations Department at customer.relations@tfgm.com – this enables it to be logged, assigned a case number and also be covered by TfGM data protection. Otherwise we will be unable to process it.

6th December 2019

Information for 2019/20 – School bus fare increases

From the start of the 2019/2020 academic year, school bus fares will increase in line with inflation. We would be grateful if you could distribute this information to parents via your usual channels.

The changes:

An IGO card costs £10 and lasts until 31^st August after your 16th birthday. The card allows 11-16 year olds to travel using child tickets on buses and trams in Greater Manchester.