Transport

Please download below an update on school transport arrangements for the autumn term. Transport for Greater Manchester (TfGM) has received £2.25m of funding to be used to organise additional dedicated school transport services for the first half of autumn term, whilst capacity on the public transport network is reduced due to social distancing measures.

The timetables for school which are broadly the same as last year. Shared services which serve multiple schools will continue and this has been agreed with DfE. These timetables show the usual scheduled routes for the school year ahead but do not include any additional services which may be commissioned using the recent funding allocation.

Please see TfGM Back to School Hub where you can get all the most up to date travel information: www.tfgm.com/schools

Sent by TfGM

School bus services for the academic year 2022-23

13^th July 2022

Starting from September 2022

The link below provides further information for travelling to school:

TfGM Complaints Process

13th January 2020

Operational Bus Planning is using a new complaints system. This will allow TfGM’s  Customer Relations Department to log and forward it to the correct departments (including ourselves Operational Bus Planning). The benefit of this is it will leave an audit trail, identify who is dealing with what in which department and will provide a better service for our customers. Often a lot of comments, require an answer from just one department but sometime a comment may require various sections of TfGM to work together to provide an answer as well as contacting third parties; such as Bus Operators, Schools, Local Council Officers and outside agencies. This process ensures that comments are dealt with more effectively and efficiently as well as meeting legal guidelines.

Therefore, going forward please send emails (unless immediate urgent action is required) direct to our Customer Relations Department at customer.relations@tfgm.com – this enables it to be logged, assigned a case number and also be covered by TfGM data protection. Otherwise we will be unable to process it.